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Aug 17 2005 - 02:02 PM
Collaboration Software for Communities, Workgroups and Organizations:
I found the iCohere web site while trying to track down a new approach to experiential learning being used by ASAE (American Society of Association Executives). ASAE is an iCohere case study. A friend just returned from ASAE's annual conference in Nashville and was blown away by the new format that combines high-speed and high-tech to promote "emotional learning." He says the effect a lot of the time is like literally walking into a lifesize music video. The Opryland Hotel is also an example of "Wow" customer service. During the online check-out, my friend was asked if there was anything he hadn't had a chance to do during his stay. He responded, "Buy an Opryland teddy bear and take photos of the hotel." There was a complimentary package delivered to him 20 minutes later -- a teddy bear and a packet of postcards with photos of the hotel. Of course, it helps that ASAE is one of the most influential societies in the USA and every state spends hundreds of thousands to woo them at the convention.
Posted in: FYI|By: Frank Webster|968 Reads